Warp — Customer Activation Manager

The Customer Activation Manager at Warp owns the full customer journey from contract signing through onboarding, graduation, and handoff to account management. The role is responsible for driving first payroll execution, ensuring data migration accuracy, and maintaining a 90%+ activation rate across a portfolio of concurrent implementations. Success is measured by activation metrics, time to first payroll, and onboarding graduation rates, with close collaboration across engineering, tax operations, and support teams.