Warranty Customer Support Representative
Semtech(2 months ago)
About this role
The Warranty Customer Support Representative in Richmond, BC focuses on supporting the warranty process from return merchandise authorization through repair, delivering a positive customer experience. The role emphasizes clear communication with customers and cross-functional collaboration to ensure timely resolution of warranty issues. It also involves overseeing warranty service stock and inventory processes to support service fulfillment.
Required Skills
- RMA
- Customer Service
- Shipping
- Logistics
- Inventory Management
- Order Processing
- SAP
- Credit Memo
- Communication
- Problem Solving
Qualifications
- Bachelor’s degree or Associate degree (2 year diploma) of Science/Engineering
- Experience with finance and global logistics
- Knowledge in manufacturing mobile communications products and ISO9001 standard
About Semtech
semtech.comSemtech Corporation is a high-performance semiconductor, IoT systems and Cloud connectivity service provider.
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