WFM Analyst
Duckard(27 days ago)
Toronto, ONOnsiteFull TimeMedior$46,400 - $46,400Customer Experience Management
Apply NowAbout this role
The WFM Analyst at Teleperformance in Toronto is responsible for managing intra-day service levels, site efficiency, and staffing to ensure operational adherence and performance. They communicate with various teams and clients to maintain optimal operations and analyze scheduling data to meet call volume demands. The role emphasizes team collaboration, process optimization, and data reporting.
Required Skills
- Excel
- Scheduling
- Workforce Management
- Reporting
- Data Analysis
- Customer Service
- Operational Coordination
- Communication
- Forecasting
- Call Center
Qualifications
- College Diploma / Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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