WFM Analyst
American Express Global Business Travel(24 days ago)
About this role
A Workforce Management Analyst at Amex GBT is a contact-center focused team member based in Bangalore who supports the Workforce Management function. The role contributes to staffing strategy, planning, and operational workforce reporting to help meet service and efficiency objectives. It operates within the broader operations organization and supports day-to-day WFM activities.
Required Skills
- Workforce Management
- Schedule Posting
- Real Time
- IEX
- Avaya CMS
- Excel
- Visual Basic
- ODBC
- Timetable Management
- Overtime Management
+1 more
Qualifications
- Graduate
About American Express Global Business Travel
amexglobalbusinesstravel.comN/A
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