WFM Assistant Manager
Duckard(3 months ago)
About this role
A Contact Center Operations Manager at Teleperformance is a senior operational leader accountable for the overall performance and oversight of one or more contact centers. The role supports development of operational standards and solutions that enable effective customer experience delivery while leading a mixed team of specialists and support staff. It contributes to short- and medium-term planning and drives consistency across locations.
Required Skills
- Workforce Planning
- Staffing
- Scheduling
- Forecasting
- Training Management
- Quality Assurance
- Systems Implementation
- Team Leadership
- Employee Lifecycle
- Process Improvement
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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