WFM Assistant Manager
Duckard(4 months ago)
About this role
A Contact Center Operations Manager at Teleperformance provides senior-level leadership for contact center operations across one or more sites. The role focuses on developing solutions, supporting operational processes, and enabling teams to meet client service objectives. It acts as a key point of contact for complex issues and contributes to policy and standards within its scope.
Required Skills
- Workforce Planning
- Staffing
- Scheduling
- Forecasting
- Policy Management
- Training
- Quality Assurance
- Systems Implementation
- Team Leadership
- Process Improvement
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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