WFM Assistant Manager
Duckard(1 day ago)
About this role
A Contact Center Operations Manager oversees operational support, workforce planning, quality management, and team coordination across multiple contact centers. They possess advanced expertise, lead development of new solutions, and manage team performance and policies.
Required Skills
- Workforce Planning
- Call Center
- Quality Management
- Staffing
- Scheduling
- Forecasting
- Training
- Operations Management
- Customer Support
- Team Leadership
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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