WFM Manager
Duckard(1 month ago)
About this role
A Contact Center Operations Manager at Teleperformance oversees operational support across one or more contact centers, ensuring alignment with departmental strategy and consistent customer experience. The role acts as a senior subject-matter expert and leader who develops solutions and guides specialist teams.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Training
- Quality Assurance
- Systems Implementation
- Coaching
- Mentoring
- Policy Development
- Project Management
+1 more
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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