WFM Manager
Duckard(1 month ago)
HybridFull TimeManager$108,193 - $142,343 (estimated)Customer Service
Apply NowAbout this role
A Contact Center Operations Manager at Teleperformance is a senior leader who serves as a subject-matter expert and final decision-maker for operational support across one or multiple contact centers. The role focuses on aligning short- to medium-term tactical activities with departmental strategy and ensuring standards and processes support business objectives. It also involves leading teams of specialists and fostering development, coaching, and service excellence within the organization.
Required Skills
- Workforce Planning
- Staffing
- Scheduling
- Forecasting
- Training
- Quality Assurance
- Systems Implementation
- Team Leadership
- Coaching
- Policy Development
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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