WFM Manager
Duckard(3 months ago)
About this role
A Contact Center Operations Manager at Teleperformance is a senior leader accountable for operational support across one or more contact centers. The role requires deep expertise in a specialized discipline and the ability to drive development of new solutions and improvements. This position serves as a senior decision maker and mentor, aligning short- to medium-term activities with departmental strategy and leading teams through the full employee lifecycle.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Policy Development
- Training
- Quality Assurance
- Systems Implementation
- Team Leadership
- Coaching
- Process Improvement
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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