WFM Manager
Duckard(5 months ago)
About this role
A Contact Center Operations Manager at Teleperformance is a senior leader responsible for the operational oversight and strategic alignment of one or more contact center programs. The role acts as a subject-matter expert and decision-maker, developing solutions and mentoring teams of specialists. It focuses on implementing short- to medium-term tactical initiatives to support the department's objectives.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Training
- Quality Assurance
- Team Leadership
- Coaching
- Policy Development
- Process Improvement
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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