WFM Manager
Duckard(18 days ago)
About this role
The role involves overseeing all operational support for the contact center, including workforce planning, quality management, and training program implementation. The position requires leadership in managing multiple contact centers and developing solutions for complex projects and processes.
Required Skills
- Workforce Planning
- Quality Management
- Training Program
- Contact Center
- Process Improvement
- Staffing
- Scheduling
- Forecasting
- Operations Management
- Leadership
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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