WFM Planning & Scheduling Specialist

The WFM Planning & Scheduling Specialist is responsible for the strategic and operational management of the workforce to ensure the company has the right number of employees with the appropriate skills, in the right place, at the right time. The role focuses on optimizing operational efficiency, maximizing productivity, and achieving key Service Level Agreements while balancing labor costs and employee satisfaction. This position involves forecasting, scheduling, capacity analytics, and collaborating with various teams to support business strategies and service goals.