WFM Real Time Analyst I
Duckard(1 month ago)
About this role
A mid-level Contact Center Operations role at Teleperformance focused on ensuring effective operation and performance of contact center functions. The position is typically held by candidates with a professional/university degree and approximately 1-2 years of relevant experience and may involve leadership of more junior staff.
Required Skills
- Workforce Planning
- Staffing
- Scheduling
- Forecasting
- Policy Development
- Training Management
- Quality Assurance
- Systems Implementation
- Team Leadership
- Operations Management
Qualifications
- University Degree
- 1-2 Years Experience
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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