WFM Real Time Analyst I
Duckard(2 months ago)
About this role
A contact center operations role at Teleperformance responsible for ensuring effective operational support across one or multiple contact centers. The position focuses on maintaining workforce planning, quality standards, training oversight, and adherence to policies while working independently within established frameworks. The role may include team leadership and setting day-to-day operational objectives.
Required Skills
- Workforce Planning
- Staffing
- Scheduling
- Forecasting
- Policy Management
- Training Management
- Quality Assurance
- Team Leadership
- Systems Implementation
- Contact Center
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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