WFM Real Time Analyst I
Duckard(1 month ago)
About this role
Responsible for full operational support of one or multiple contact centers, including workforce planning, staffing, scheduling, forecasting, training oversight, and quality management. Acts independently within established frameworks, continuously improving day-to-day processes and potentially leading more junior team members.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Staffing
- Training Management
- Quality Assurance
- Policy Development
- Process Improvement
- Leadership
Qualifications
- University Degree
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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