WFM Real Time Analyst II
Duckard(3 months ago)
About this role
A Contact Center Operations Manager at Teleperformance is accountable for overseeing operational support across one or multiple contact centers, ensuring effective workforce planning, training deployment, and quality management. The role requires comprehensive knowledge of contact center operations, executing specialized projects, and leading teams to improve processes and operational performance.
Required Skills
- Workforce Planning
- Scheduling
- Forecasting
- Training Management
- Quality Assurance
- Policy Implementation
- Process Improvement
- Team Leadership
- Contact Center Operations
- Operations Management
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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