WFM Scheduling Analyst I

Duckard(2 months ago)

HybridFull TimeJunior$58,826 - $78,854 (estimated)Workforce Management

About this role

A contact center workforce role at Teleperformance focused on supporting operational planning and workforce management within the company's customer experience services. This early-career position is typically held by professionals with a university degree and about 1–2 years of experience, works within established standards, and contributes to continuous improvement and may provide day-to-day guidance to junior staff.

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Required Skills

Forecasting
Workforce Planning
Data Analysis
Scheduling
Reporting
Process Improvement
Call Center
Leadership
Resource Allocation
Attrition Analysis

Qualifications

University Degree

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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