Duckard

WFM Scheduling Analyst II

Duckard(17 days ago)

Gurgaon, IndiaOnsiteFull TimeSenior$60,000 - $85,000Operations
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About this role

This role involves analyzing contact center data to optimize staffing, scheduling, and operational efficiency. The position requires managing short-term activities, overseeing team implementation, and potentially supervising less experienced professionals. It contributes to improving daily processes and meeting business objectives.

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Required Skills

  • Data Analysis
  • Forecasting
  • Scheduling
  • Staffing
  • Operational Improvement
Duckard

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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