WFM Senior Manager

Duckard(3 months ago)

HybridFull TimeManager$109,719 - $144,179 (estimated)Customer Support

About this role

A Contact Center Operations Manager at Teleperformance is a senior specialist who provides leadership across one or multiple contact centers, aligning short- to medium-term activities with departmental strategy. The role focuses on developing solutions for complex programs and supporting the implementation of policies, standards, and systems. It also involves leading and mentoring teams of specialists and supporting employee lifecycle processes.

View Original Listing

Required Skills

Workforce Planning
Staffing
Scheduling
Forecasting
Policy Development
Training Management
Quality Assurance
Systems Implementation
Coaching
Decision Making

+3 more

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

View more jobs at Duckard →