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WFM Solutions Consultant at Accenture - ApplyBlast

WFM Solutions Consultant

Accenture

25 days ago

3.9 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves designing, building, and implementing workforce optimization strategies and solutions to enhance business performance within the Customer Services domain. The position requires deploying popular WFM platforms, creating forecasting and capacity planning models, and mentoring client teams on best practices. It focuses on driving cost reduction, revenue enhancement, and customer satisfaction through strategic consulting and operational excellence.

Responsibilities

Design and implement workforce optimization strategies and target operating models
Deploy and configure WFM solutions to create forecasting and capacity planning models
Train and mentor client teams on WFM processes and exchange best practices

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.