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Windows Platform Support (L1) at Interactive Brokers - ApplyBlast

Windows Platform Support (L1)

Interactive Brokers

3 months ago

4.3 on Glassdoor

Zug, Zug, Switzerland

Onsite

Full Time

Junior

0 applicants

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About this role

The role provides first-level technical assistance for Microsoft Windows platform issues to business and development users at Interactive Brokers. The specialist resolves or escalates hardware, software, and networking problems via phone, email, and ticketing systems, and documents solutions in the knowledge base.

Responsibilities

Provide first-level technical support for Windows platform issues
Troubleshoot and resolve hardware and software incidents via phone, email, and remote tools
Document resolutions and contribute to the department knowledge base

Skills

Qualifications

Bachelor's degree in Computer ScienceA+ certificationNetwork+ certificationMicrosoft certificationVMware certification

About Interactive Brokers

interactivebrokers.com

Headquarters

Greenwich, Connecticut, United States

Company Size

1001-5000 employees

Founded

1977

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Interactive Brokers (IBKR) is a global electronic brokerage that provides direct market access and trading solutions for individual traders, investors, advisors and institutions across stocks, options, futures, currencies, bonds, mutual funds and ETFs. The firm offers advanced trading platforms, APIs and algorithmic tools alongside professional order execution with transparent, low commissions and competitive financing/margin rates. IBKR emphasizes technology-driven infrastructure, risk management and reporting, plus broad international market coverage to support best execution and institutional-grade services.