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© All Rights Reserved. ApplyBlast.com
MSC Cruises
A WFM Real Time Specialist at MSC Cruises in Valencia supports a high-volume, multilingual contact center by monitoring performance across inbound sales, outbound telesales, and service activities. This role involves proactively identifying operational risks, suggesting real-time adjustments to resource allocation and scheduling, and ensuring alignment with commercial targets and global WFM standards. The specialist provides critical data-driven insights to enable rapid decision-making that protects revenue and enhances customer experience in a fast-paced environment.
Entdecken Sie mit MSC Cruises faszinierende Reiseziele in der Karibik, im Mittelmeer und auf den Kanarischen Inseln. Buchen Sie jetzt Ihre Kreuzfahrt!
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MSC Cruises.
MSC Cruises didn’t post a salary, so this is our estimate from similar listings.