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Workflow & IT Technical Specialist at Roche - ApplyBlast

Workflow & IT Technical Specialist

Roche

2 months ago

4.1 on Glassdoor

Sant Cugat del Vallès, Catalonia, Spain

Onsite

Full Time

Medior

0 applicants

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About this role

The Workflow & IT Technical Specialist at Roche supports the EMEA RCSC Customer Support function by managing IT software systems and providing technical assistance for laboratory and molecular solutions. The role involves troubleshooting, remote diagnostics, training, on‑site service, and business support to ensure high‑quality service delivery.

Responsibilities

Provide remote diagnostic support and troubleshoot customer issues
Conduct on-site system installations and configure laboratory equipment
Manage complaints and product quality issues through CRM and complaint system

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.