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Workforce Analyst at Sentry Insurance - ApplyBlast

Workforce Analyst

Sentry Insurance

3 months ago

3.5 on Glassdoor

Stevens Point, WI

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves monitoring contact center volumes and staffing levels to meet customer demand and service objectives. Responsibilities include analyzing traffic forecasts, aligning staff schedules, resolving adherence issues, and leading daily operational huddles.

Responsibilities

Monitor contact center call volumes and service time trends
Align staff allocations to meet service level objectives
Resolve real-time adherence issues and schedule conflicts
Lead daily huddle meetings to set daily expectations
Analyze forecasts and adjust schedules for optimal staffing

Skills

Qualifications

Bachelor's Degree2+ years related work experience

About Sentry Insurance

sentry.com

Headquarters

Stevens Point, Wisconsin, United States

Company Size

1001-5000 employees

Founded

1904

View Profile

Sentry Insurance is a commercial insurance company that offers customizable business insurance products, employee 401(k) plans, and business life insurance to companies of all sizes, from small businesses to multinational corporations. With over 120 years of experience and an A+ rating from A.M. Best, Sentry serves industries including construction, dealerships, manufacturing, retail, and trucking. The company operates as one of America's largest mutual insurance groups, headquartered in Stevens Point, Wisconsin.