Workforce Management Analyst

Bestow(2 months ago)

HybridFull TimeMedior$90,000 - $100,000Customer Experience

About this role

The Workforce Management Analyst at Bestow is responsible for optimizing staffing levels, forecasting call volumes, and enhancing service delivery across customer support channels within the insurance operations team. Key responsibilities include monitoring real-time adherence to schedules, developing accurate staffing forecasts, generating performance reports, and collaborating with stakeholders to align workforce strategies with business growth. The ideal candidate will have a solid background in workforce management within high-volume contact center environments, along with strong analytical skills and proficiency in relevant software tools.

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Required Skills

Real-Time Management
Scheduling
Forecasting
Capacity Planning
Performance Analysis
Reporting
Stakeholder Collaboration
Process Improvement
Data Analysis
Staffing Optimization

+6 more

Qualifications

Bachelor's degree in Business, Statistics, Mathematics, or related field
3+ years of workforce management experience in insurance, financial services, or high-volume contact center environment

About Bestow

tech.bestow.com

Bestow is a leading technology partner in the life insurance industry, providing end-to-end SaaS solutions designed for life insurance carriers. The platform streamlines a wide range of processes including new business acquisition, administration, and customer management, enabling carriers to modernize their operations efficiently. With a focus on digital sales enablement, sophisticated underwriting tools, and powerful data insights, Bestow helps insurers reduce costs, speed up time-to-market, and enhance the overall customer experience. Their flexible offerings support various insurance products, making it easier for carriers to innovate and respond to market demands.