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Workforce Management Analyst 2 at Dexcom - ApplyBlast

Workforce Management Analyst 2

Dexcom

3 months ago

3.6 on Glassdoor

Manila, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A Real-Time Analyst II at Dexcom monitors live operational performance and staffing levels to ensure service targets are met across the business. The role involves making data-driven decisions, optimizing schedules, and supporting operational leaders during escalations and system issues. This position is critical for maintaining efficient patient support operations within the Resource Strategy & Optimization team.

Responsibilities

Monitor live operational performance to ensure service levels remain on track
Make real-time data-driven decisions to align staffing with demand
Optimize schedules while balancing agent preferences and business needs
Support operational leaders by identifying risks and recommending intraday actions
Act as a front-line partner during escalations and system outages

Skills

Qualifications

Bachelor's degree3+ years of Real-Time Analyst or Workforce Management experience

About Dexcom

dexcom.com

Headquarters

San Diego, California, United States

Company Size

10001+ employees

Founded

1999

View Profile

Dexcom Continuous Glucose Monitoring is simplifying diabetes management with a small device, accurate real-time glucose readings, and proven results. No fingersticks or scanning.†