PacificSource Health Plans
A Workforce Management Analyst at PacificSource optimizes staffing, scheduling, and contact center performance to meet service level and efficiency goals. The role involves forecasting call volumes, monitoring real-time activity, and providing insights to maintain operational effectiveness and customer satisfaction.
Headquarters
Springfield, Oregon, United States
Company Size
1001-5000 employees
Founded
1933
PacificSource offers health insurance plans for individuals, families, and employers. A Northwest not-for-profit, we put members first.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for PacificSource Health Plans.
36% below the average for this role
Oregon's PacificSource laying off 300 people, a sixth of its workforce
Oct 24, 2025