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Workforce Management Analyst at Figure - ApplyBlast

Workforce Management Analyst

Figure

1 month ago

3.6 on Glassdoor

Reno, Nevada, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Figure is seeking a Workforce Management Analyst to lead data gathering and analysis for forecasting, capacity planning, and operational efficiency in its contact center environment. The role involves using advanced forecasting techniques, workforce management software, and Excel to ensure staffing levels meet business demands and service level agreements.

Responsibilities

Lead data gathering and analysis for forecasting
Conduct capacity planning to align staffing with service targets
Develop and document SOPs for scheduling and forecasting

Skills

About Figure

figure.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2018

View Profile

Figure is America's #1 non-bank HELOC lender and a blockchain-powered financial technology company offering a broad range of lending and investment products, including Home Equity Lines of Credit, Cash-Out Refinance, DSCR Loans, and Crypto-Backed Loans. Through its Figure Markets platform, it also provides yield-generating and borrowing products such as Democratized Prime, Flex Rate Loans, and YLDS. Figure leverages blockchain to deliver faster approvals, lower costs, and greater transparency across its financial services.