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Workforce Management Analyst at Farmers Insurance - ApplyBlast

Workforce Management Analyst

Farmers Insurance

7 days ago

3.2 on Glassdoor

Onsite

Full Time

Medior

0 applicants

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About this role

The Workforce Management Analyst optimizes staffing capacity and forecasts workload demand to ensure service level goals are achieved. This role involves partnering with business stakeholders to balance workforce needs, improve customer experience, and support operational efficiency through data-driven planning. The position requires analyzing operational trends, managing scheduling activities, and collaborating with cross-functional teams to develop effective workforce plans.

Responsibilities

Develop and maintain medium-term workforce forecasts including workload and staffing capacity
Analyze operational trends and provide staffing recommendations to achieve service level objectives
Manage scheduling activities and collaborate with leaders to develop workforce plans

Skills

About Farmers Insurance

farmers.com

Headquarters

Woodland Hills, California, United States

Company Size

10001+ employees

Founded

1928

View Profile

Farmers Insurance is a leading provider of home, auto, and life insurance, dedicated to equipping customers with tailored coverage options. With over 4,000 customers switching to Farmers each day, the company is known for its competitive discounts and efficient claim services. Farmers Insurance aims to simplify the insurance process, making it easier for clients to find the protection they need for their valuable assets. With a commitment to excellent customer service and a broad variety of products, Farmers Insurance remains a trusted choice in the insurance industry.