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© All Rights Reserved. ApplyBlast.com
ECS Resource
The Workforce Management Analyst role involves real-time management of telephony performance, resource allocation, and service levels within a busy customer operations environment. The position requires monitoring live contact centre activity, managing queues and agent availability, and making intraday adjustments to align customer demand with appropriate resources. This hands-on role focuses on ensuring effective coverage and operational performance through proactive management and stakeholder collaboration.
Headquarters
Birmingham, England, United Kingdom
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ECS Resource.
37% below the average for this role