Workforce Management Forecaster
General Manufacturing(1 month ago)
About this role
The Workforce Management Forecaster at General Motors forecasts and analyzes contact volumes, handle times, and staffing requirements across People Services Centers in Manila, Sao Caetano, and Ramos to support short- and long-term scheduling and capacity plans. The role allocates resources, drives capacity planning decisions, and contributes to transformation and operations initiatives while formally managing a team.
Required Skills
- Forecasting
- Capacity Planning
- Excel Modeling
- IEX
- Statistical Analysis
- Data Analysis
- Scheduling
- Reporting
- Stakeholder Collaboration
- Process Improvement
+3 more
Qualifications
- Bachelor's Degree
About General Manufacturing
gm.comGeneral Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.
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