Workforce Coordinator

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeJunior$67,133 - $89,245 (estimated)Human Resources

About this role

The Workforce Coordinator at Genesys analyzes workforce metrics to optimize capacity planning and labor utilization for contact center teams. The role uses predictive models and forecasting to inform short- and long-term staffing, and produces regular reports and visualizations to support operational decision making.

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Required Skills

Workforce Management
Forecasting
Scheduling
Capacity Planning
Data Analysis
Reporting
Excel
WFM Tools
SLA Management
Training

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About United States - Genesys Cloud Services, Inc.

genesys.com

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