Everise

Workforce Management - Manager

Everise

3 months ago
Ortigas Center, Philippines
Hybrid
Full Time
Manager
0 applicants
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Everise
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About this role

The Manager - Workforce Management at Everise is responsible for the overall management and direction of the workforce team, focusing on forecasting, capacity planning, and scheduling. The role entails ensuring that client and customer goals are met while analyzing work volume variances to adjust staffing levels and monitoring service levels for optimal productivity.

Skills

Qualifications

Bachelor’s Degree in Business Management5 Years of Experience in Workforce ManagementExperience with Call Center ReportingProficiency in Microsoft OfficeStrong Analytical Skills
Everise

About Everise

weareeverise.com

Everise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.

About Everise

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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