Workforce Management - Manager
Everise(2 months ago)
About this role
The Manager - Workforce Management at Everise is responsible for the overall management and direction of the workforce team, focusing on forecasting, capacity planning, and scheduling. The role entails ensuring that client and customer goals are met while analyzing work volume variances to adjust staffing levels and monitoring service levels for optimal productivity.
Required Skills
- Workforce Management
- Forecasting
- Capacity Planning
- Scheduling
- Team Management
Qualifications
- Bachelor’s Degree in Business Management
- 5 Years of Experience in Workforce Management
- Experience with Call Center Reporting
- Proficiency in Microsoft Office
- Strong Analytical Skills
About Everise
weareeverise.comEverise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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