Workforce Management (WFM) & AI Platforms Expert

NATIONAL(3 days ago)

HybridFull TimeSenior$125,474 - $168,872 (estimated)Operations

About this role

IG Group is seeking a Workforce Management & AI Platforms Expert to enhance their global customer support operations through innovative workforce strategies and systems. The role involves leveraging both enterprise and AI-native WFM platforms to improve forecasting, scheduling, and operational efficiency.

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Required Skills

WFM
Forecasting
Scheduling
AI Platforms
Data Analysis
Excel
SQL
BI Tools
Customer Support
Workforce Optimization

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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