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Workforce Planner at AIA - ApplyBlast

Workforce Planner

AIA

26 days ago

3.8 on Glassdoor

Melbourne, Victoria, Australia

Hybrid

Full Time

Senior

0 applicants

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About this role

This role involves providing workforce planning, scheduling, and real-time management support to the Member Experience function within the Health contact centre. The position focuses on driving data-driven decision-making, optimizing contact centre performance, and developing forecasting models to meet service standards and business objectives. The successful candidate will partner with operational leaders to implement workforce plans that enhance customer outcomes and employee experience.

Responsibilities

Provide workforce planning, scheduling, and real-time management support to the Member Experience function
Drive workforce management methodologies and data-driven decision-making to enhance business performance
Partner with operational leaders to develop and implement workforce and resource plans