Workforce Planning Analyst

Airbnb(8 hours ago)

RemoteFull TimeSenior$60,000 - $80,000Customer Support

About this role

Airbnb is seeking a skilled Workforce Management Scheduler to oversee staffing and scheduling for customer support operations across multiple sites and channels. The role involves analyzing data, managing scheduling scenarios, and working closely with teams to ensure effective capacity planning. This position plays a crucial part in maintaining high-quality support for Airbnb's global community.

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Required Skills

Genesys
SQL
Excel
Tableau
Analytics
Capacity Planning
Workforce Management
Data Analysis
Scheduling
Customer Support

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.

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