Capitec
The role partners with relevant teams to produce accurate staffing projections and manage workforce operations for Capitec's contact centre, including system and user oversight, bottleneck identification, and detailed analysis to support daily operations and planning. The analyst will generate volume, AHT, and headcount forecasts, present findings, and ensure data availability for strategic decision‑making.
Headquarters
Stellenbosch, Western Cape, South Africa
Company Size
10001+ employees
Founded
2001
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Capitec.