Accenture
The Workforce Services Analyst manages automated dialing systems to optimize outbound calling efforts by setting up software, monitoring performance, and ensuring regulatory compliance. Responsibilities include analyzing call data to improve efficiency, resolving customer complaints, and managing escalations within service level agreements. This role involves supporting workforce management processes such as scheduling, forecasting, and analytics to enhance communication effectiveness.
Headquarters
Canal Harbour, Westmeath, Ireland
Company Size
10001+ employees
Founded
1989
Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Accenture.
21% below the average for this role
Accenture Earnings Beat Expectations. Why the Stock Is Dropping.
2 hours ago
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