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Workforce Supervisor at Probe Group - ApplyBlast

Workforce Supervisor

Probe Group

5 months ago

Makati City, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A Workforce Planning Specialist at Probe Group develops long- and short-term demand forecast models for contact center and back office operations across multiple business segments. This role involves calculating staffing requirements, maintaining Workforce Management application configurations, and generating complex data analyses to optimize performance efficiency.

Responsibilities

Create long-term and short-term demand forecast models for contact volumes
Calculate and communicate staffing requirements across multiple business segments
Maintain data integrity and configuration of Workforce Management applications
Generate complex analytic solutions and scheduled performance reports
Lead consultations with departments to interpret forecast model results

Skills

Qualifications

3-5 years Workforce Planning or Forecasting experience

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.