Workshop Controller

The Workshop Controller at Mercedes-Benz Worcester supervises and motivates a team of Technicians and Apprentices, proactively reviewing and prioritizing daily workload to ensure service and repair targets are met. This role is crucial to the Aftersales Department, focusing on maintaining high customer satisfaction through quality checks and ensuring compliance with health, safety, and OEM policies. The position involves scheduling work to meet customer needs, assisting with technical challenges, and supporting the Aftersales Manager in achieving agreed profits and retention levels.