Xfinity Retail Service Associate

The Retail Service Associate supports the store team by delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role acts as a technical resource for device activations, troubleshooting, and customer education while maintaining a clean and efficient store environment to ensure patient satisfaction with Comcast products. The associate handles complex escalations, manages SIM/eSIM configurations, and supports quick device swaps and returns in compliance with company policies.