2025 Delivery Operations GVPTP

Philip Morris International(1 year ago)

Quezon City, PhilippinesOnsiteFull TimeMedior$79,215 - $106,640 (estimated)Delivery Operations

About this role

Delivery Operations role providing Level 1 and Level 2 voice and non-voice technical support within a 24/7 contact center. The role supports account-level coordination, reporting and quality oversight for client governance and performance metrics. Based in Quezon City, the position interfaces with account leadership and resolver groups across multiple geographies.

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Required Skills

Technical Support
Customer Escalation
KPI Monitoring
SLA Management
Quality Assurance
Help Desk
Problem Management
Reporting
Communication
MS Office

Qualifications

Graduate
College Education

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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