Help Desk Technician

Agile Defense(20 days ago)

Montgomery, ALOnsiteFull TimeJunior$71,806 - $96,278 (estimated)Information Technology

About this role

The Help Desk Technician is a Field Assistance Services team member based at Gunter AFB supporting Air Force systems as the initial point of contact for field users worldwide. The role operates in a high-ops-tempo, 24/7/365 environment and contributes to Agile Defense’s mission of providing adaptive technical support to national security efforts.

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Required Skills

Help Desk
Troubleshooting
Customer Service
Network Troubleshooting
Desktop Support
Ticketing
Communication
Time Management
Escalation
Documentation

Qualifications

Associate Degree (Preferred)
IAT Level II
Secret Clearance (Ability to Obtain and Maintain)
U.S. Citizenship

About Agile Defense

agiledefense.com

Agile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.