Service Center Frontline Account Manager
02 CACI, INC.-FEDERAL(20 days ago)
About this role
The Frontline Account Manager is the primary contact for a government organization's IT support, combining customer service with operational monitoring to ensure system continuity. The role involves incident handling, troubleshooting, system administration, and coordinating with various support teams in a 24/7 environment.
Required Skills
- Help Desk
- IT Support
- System Administration
- Network Troubleshooting
- CRM
- Troubleshooting
- Windows
- Linux
- Customer Service
- Incident Management
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