2026 Workforce Management GVPTP

Philip Morris International(1 month ago)

Makati City, PhilippinesOnsiteFull TimeManager$88,057 - $117,562 (estimated)Workforce Management

About this role

The Sr. Manager Workforce Management leads a team responsible for executing workforce strategy across forecasting, capacity planning, scheduling, intraday management, and performance analysis for contact center programs. The role partners with operations, business development, and clients to ensure staffing models and tools meet business needs and program requirements.

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Required Skills

Forecasting
Capacity Planning
Scheduling
Communication
Microsoft Office
Team Leadership
Coaching
Data Analysis
Stakeholder Management
Forecasting Software

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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