211 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay area, FL)

First Contact

2 days ago

Tampa Bay, Florida

Onsite

Full Time

Executive

0 applicants

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About this role

A Crisis Counselor provides support to clients in need by offering crisis intervention, counseling, and information services on health and human services programs. The role involves facilitating intake, de-escalating crises, and connecting clients with appropriate resources.

Skills

Qualifications

Associate’s DegreeBachelor’s DegreeAIRS I & R CertificationCIRCS-A on Aging CertificationFlorida Driver’s License

About First Contact

firstcontact.org

First Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.