988 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)
First Contact
About this role
A Crisis Support Specialist provides emotional support to individuals in distress through phone calls, de-escalates situations, and ensures safety during conversations. The role involves following strict protocols, maintaining confidentiality, and collaborating with crisis teams and law enforcement.
Skills
Qualifications
About First Contact
firstcontact.orgFirst Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.
About First Contact
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for First Contact.
Salary
$95k – $138k
per year
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