988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

First Contact

10 days ago

Tampa Bay, Florida

Onsite

Full Time

Junior

0 applicants

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About this role

A Crisis Support Specialist provides emotional support through chat and text messages to individuals in crisis, focusing on de-escalation, safety planning, and referral services. The role involves adhering to performance metrics, participating in training, and maintaining confidentiality.

Skills

Qualifications

Bachelor’s DegreeHigh School DiplomaCrisis ExperienceChat/Text Support ExperienceHealth and Human Services Background

About First Contact

firstcontact.org

First Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.