Academic Technology Support Specialist II (3 Positions)

Campus Opportunities(7 days ago)

OnsiteFull TimeSenior$47,586 - $87,558.13University Information Services

About this role

The Academic Technology Support Specialist II at Georgetown University acts as a senior technical resource, providing advanced support for classroom and desktop computing environments. The role involves handling complex technical issues, coordinating projects, and mentoring support staff, all aimed at ensuring seamless technology operations for academic and administrative functions.

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Required Skills

Windows
macOS
Network Troubleshooting
AV Systems
Project Management
Technical Support
System Administration
Documentation
Mentorship
ITIL

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field
4-5 years of experience in support or academic technology roles

About Campus Opportunities

georgetown.edu

New Relic is a SaaS observability and telemetry platform that helps engineering teams instrument, monitor, and troubleshoot applications and infrastructure. It provides APM, infrastructure and host monitoring, logs, metrics, distributed tracing, real-user monitoring, synthetics, alerting, and dashboards through a unified interface and query language (NRQL). Lightweight agents and integrations collect telemetry from apps, browsers, cloud services, containers, and networks so teams can correlate signals and perform root-cause analysis in real time. Organizations use New Relic to reduce mean time to resolution, optimize performance and costs, and gain end-to-end visibility across their stacks.

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